Caller Centre Ltd provide an easy to use UK based Information, Connection and Signposting Service (ICSS). All Caller Centre services are registered with and regulated by the Phone-paid Services Authority (PSA) who are the UK regulator for content, goods and services charged to a phone bill. If you’d like to learn more about out more about the PSA, ICSS and other phone-paid services please visit their website here.

Caller Centre Ltd is not affiliated or associated to any of the companies which connection numbers are provided for and is an entirely independent entity and company.

Call connection services from Caller Centre Ltd connect you to the organisation you need to speak to quickly and simply via premium rate telephone numbers. Each landing page on our website provide you with information about the relevant organisation (including their opening times and contact details) and a premium rate number you can call.

If after reviewing our service you choose to use one of our premium rate call connection numbers, you will be dialling one of our 09 numbers which will appear on your bill, not the number of the company. Users of our service should be aged 18 years or over and have the permission of the bill payer before using our service. By dialling our number you acknowledge and agree to the charges shown on the page. Please ensure that you have a pen and paper ready as when you dial our number you will be read the direct number for the company before being given the option to be connected through to them. When you call our number from a mobile phone (and your number is not withheld) you will also be given the option to receive the company’s direct number for future use along with a link to their website and their opening times. If you opt-in to receive this information you will receive it via either a billable or free SMS to your mobile handset. The price of this SMS is clearly stated on the landing page, including the associated cost.

You should read the Terms of Service and Privacy Policy prior to using the service. Each landing page which promotes a premium rate call connection number will always clearly display the relevant charges associated with using the service.

When you call one of Caller Centre’s premium rate numbers your call will be charged as follows:

Our charge of a £6 connection charge, plus a free SMS, plus the relevant Access Charge set out by your communications provider.
or
Our charge of a £3.60 connection charge followed by £3.60 per minute, plus the relevant Access Charge set out by your communications provider.
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Our charge of a £3.60 connection charge followed by £2.00 per minute, plus the relevant Access Charge set out by your communications provider.
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Our charge of a £3.60 connection charge followed by £1.50 per minute, plus the relevant Access Charge set out by your communications provider.

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Our charge of a £6 connection charge plus £6 mobile information sms with no further charges after that, plus the relevant Access Charge set by your communications provider.

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Our charge of a £6 connection charge plus £3 mobile information sms with no further charges after that, plus the relevant Access Charge set by your communications provider.

Please note that the cost that you will incur by using Caller Centre’s call connection service can vary depending on your communications provider (this is the company that bills you for the calls you make).  You should contact your provider directly to find out about your relevant Access Charge. You can also find out more about access charges on the Ofcom website here.

Please note that some network operators may block access to premium rate numbers and some companies may change their telephone number or opening hours without warning. If you are not successfully connected, please contact us so that we can investigate this further, and provide a refund of any service charges incurred if required.

Maximum call duration apply to all Caller Centre Ltd’s premium rate numbers to ensure that we comply with PSD2 payment requirements. Once the maximum duration has been reached your call will be automatically disconnected. For further information on the maximum call duration that apply please read our Terms.